Terms & conditions

Buborek Medve Kft., registered office: 1093 Budapest, Közraktár utca 10 HRSZ 37077/0/A/7. Fsz. IV. ajtó, tax number: 32908330-2-43, company registration number: 01-09-448927.

Shop: 1093 Budapest, Czuczor u. 3.. Phone: +36 30 134 9989. E-mail: teaffe@teaffeinfo.com.

The contract is concluded when you place the order (for online payment: when the payment succeeds). Online orders are possible during opening hours, while ordering isn't paused.

• you choose your drinks and options (size, sugar, ice, milk, toppings);
• you set the pickup time — or, if you order from a table QR code, your table;
• you pay in advance, online (card, Apple Pay, Google Pay);
• you get an e-mail confirmation and can follow your order live on its status page;
• you pick up your drink with your order code.

Prices are in Hungarian forints and include VAT. The order total is always calculated by our system, using the prices valid when you place the order; coupons, gift cards and bundle credits are deducted at checkout.

Online payments are made on Stripe's secure page. If a payment isn't completed within 30 minutes, the order expires, and any coupon, gift-card amount or bundle credit used is restored. Online orders are accepted with advance payment only.

Pick up your drink at the counter at the time you chose — or, with "as soon as it's ready", once it's made. Table orders are also picked up at the counter; the order shows us which table you are at. If a ready order is not picked up within 2 hours, we cannot keep the drink any longer and the price is not refunded.

As drinks are made to your order for immediate consumption, the right of withdrawal does not apply under Government Decree 45/2014 (II. 26.), Section 29(1)(c) and (d) [to be confirmed by legal review].

If we cancel your order (e.g. an ingredient ran out), we refund the amount paid to your card and restore any coupon, gift-card amount or bundle credit.

Ingredients and allergens are shown on the menu. For now this is indicative information — if you have an allergy or intolerance, please ask at the counter before ordering.

You are responsible for the photo you upload: only upload one you have the right to use and that doesn't offend others. We do not print offensive or unsuitable photos. The photo is deleted within 24 hours.

Completed orders (and purchases recorded at the counter with your card) count on your account; on reaching the thresholds shown on the site you receive the corresponding reward — a discount coupon, a free drink or a time-limited member discount (currently: After 5 drinks: 1,500 Ft off; VIP: 10% off everything for a year; Diamond: 15% off everything for a year). Each reward is valid for the period shown in your account and at checkout; when combined with other discounts, the order shown at checkout applies. Rewards cannot be exchanged for cash or transferred. [rules for changing or ending the programme — to be completed]

Verified on-site focus sessions earn coupons: after 4 verified sessions you get 10% off, valid for 14 days (at most 1 per week).

Gift cards are valid for 12 months from issue and can be used in several parts, online and at the counter. They cannot be exchanged for cash. If the code is lost, we resend it to the e-mail address used for the purchase at the buyer's request. [refund rules — to be completed]

A bundle is tied to the buyer's account and can be redeemed for the drinks and within the period shown for the bundle (online at checkout, or at the counter with your live QR code). Credits left unused when the bundle expires are forfeited; they are not refunded.

Slices with an online price are set aside with your order; pastries without an online price can be bought at the counter. Whole cakes can be requested at least 3 days in advance; they're made by a partner cake studio, and you'll receive a quote.

Tell us at the counter, by phone (+36 30 134 9989) or by e-mail (teaffe@teaffeinfo.com). We answer complaints as soon as possible, ideally within 3 working days and in any case within 30 days. If you are not satisfied, you can turn to the Budapest Conciliation Board (Budapesti Békéltető Testület). [contact details of the board and the consumer protection authority — to be completed after legal review]

How we handle personal data is described in the Privacy notice. [governing law, changes to these terms — to be completed after legal review]